Leading provider of online real-time voice communication systems for customer acquisition enables global response and allows clients to further their service customization.

PLEASANTON, Calif. - July 9, 2004 - SPG Solutions today announced the re-launch of its successful Click4Talk service renamed as ZiffTalk. The new ZiffTalk service, found at www.zifftalk.com, incorporates two critical new features that enhance clients' scheduling capability and expand clients' reach to encompass the entire globe. ZiffTalk enables small and medium-sized online businesses to provide real-time voice communication tracking systems. ZiffTalk's fully hosted service enables companies to offer instant phone connections with customers via embedded phone-links within Web sites, e-mails, banners, search results, and Internet advertisements.

Exactly six months after the first launch of Click4Talk.com, the re-launch as ZiffTalk comes as more and more online businesses seek the sales conversion benefits of attracting, enabling and tracking voice conversation initiated from Internet interfaces. ZiffTalk is inheriting from Click4Talk clients and resellers in the hospitality, financial, real estate and education industries, Local Search, online retail, professional services, B2B, B2G, interactive marketing, web design and telecom services sectors.

With the launch of ZiffTalk, clients can now go global. Clients can choose from an extensive list of countries worldwide from which to allow prospective customers to connect to their sales people. Clients can simply select the countries they want to enable from the client web interface and those countries are immediately live. On the other end, a business anywhere in the world can also now subscribe to the service.

The second enhancement ZiffTalk is introducing is the ability for clients to manage their availability. Clients can now set a standard schedule for when they are available to receive calls. Now they have the control to simply turn on or off their availability regardless of their schedule.

"The enhancements we are bringing to market with ZiffTalk expand our reach and deepen our relationship with clients," CEO Gopesh Kumar explains. "We will continue to listen intently to our clients and the market and improve our offerings to fulfill their business needs, while creating an entirely new channel for companies to communicate with their customers."

The ZiffTalk installation is almost instantaneous and remarkably affordable, delivering an immediate return on investment (ROI) with significant improvement in customer conversion and satisfaction. It combines the Web interactivity of text chat with the effectiveness of live contact by connecting a browsing prospect from an online ad, email or Website to a live company representative with one click - all from within their current environment.

About ZiffTalk
ZiffTalk.com, based in Pleasanton, Calif., offers a new generation of 'Click for Talk' technology. Enabling live voice communication via the Internet over both PSTN and VoIP, ZiffTalk is employed on websites, directories, and in email and online advertising campaigns to improve sales acquisition, customer conversion and retention. For more information or a demo please visit www.zifftalk.com .